FAQ
The questions we hear most about INDIE GAME BOOST and LIVE AD.
Can’t find your answer? Just ask us.
A live stream in which the streamer actually plays your game. We confirm each one with its VOD link.
We extend the campaign and bring in more streamers. If it still falls short, we refund the missing streams. The guarantee applies to games that pass our review.
You can still apply. We prioritize games that support Korean or English so Korean streamers can play them easily. Text-heavy games available only in Japanese tend to draw fewer streamers, so the guarantee may be hard to meet.
Separately from the campaign fee, we pay out once a month to your registered account, with a report broken down by campaign and sale.
Yes. Once approved, you can register and sell keys right away. Sales end automatically when all registered keys are sold.
Yes. We handle inquiries in English and Japanese, and explain payment and tax handling individually.
Your campaign dashboard shows delivery and billing in real time.
Based on the price excluding Korean VAT (10%): keys sold without a referral pay the studio 70% and Supernova 30%; keys sold through a streamer’s referral pay the streamer 30%, Supernova 21% and the studio 49%. Because referring streamers earn a share, they keep recommending your game after the stream.
No. Following Steam’s guidelines, the price can’t be lower than on the Steam Korea store. Discounts run only during Steam sales, and the discount is covered by the studio.
For INDIE GAME BOOST, Supernova picks streamers who fit your game. For LIVE AD, participating streamers choose which ads to show and at what size; if they don’t choose, campaigns with the fewest impressions are assigned first.
All prices exclude tax. We’ll explain payment methods and tax handling after you apply.
It’s prepaid, and ads stop when the budget is used up. Delivery may run up to 1% over, but Supernova covers the overage and never bills you for it.
15% of the purchase if canceled within 10 business days after purchase and before the campaign starts; 25% of the undelivered balance after it starts.
Only the main platform the streamer registered on their profile (CHZZK or SOOP). Viewers from simulcasts on other platforms aren’t added.
Use the contact form, email ([email protected]) or our official LINE. We respond in English and Japanese.
Didn’t find your answer?
For things that vary by game — how it runs, timing, pricing — send us a message and we’ll get back to you.